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call queues
asked in Queue Call Holds to Answer Another Call
Is it possible to put a queue call on hold in order to answer a waiting call? For example, speaking with queue call cust...
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Feb 1, 2023 at 12:54pm
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asked in Calls coming through afterhours
Hi!If agents are still logged in calls are being received even though it is after the set hours of operations for the bu...
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Jan 30, 2023 at 2:30pm
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asked in Call queue member only rings once
I have a user that randomly on her mobile app and desktop app the call queue call will ring only once and then immediate...
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Jan 18, 2023 at 5:43am
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asked in Has anyone ever seen the "Refresh" button as shown in screenshot disappear before? My colleague does not have the refresh button for some reason
I have the refresh button, but she doesn't. anyone know why the refresh button wouldn't be there? We have reset ...
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Jan 12, 2023 at 6:29am
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asked in Viewing the time a user is logged in or out of Queues
Hello. Hard to complete my own research on this b/c I am finding quite a few dead ends (dead Salesforce URLs) in the RC...
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Jan 12, 2023 at 7:45am
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asked in Is there a way to pull rejected/ignored calls from a user in a call queue?
Scenario:We use RC MVP with live reports licensing.I have a call queue configured and a supervisor has noticed on the li...
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Jan 6, 2023 at 12:24pm
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asked in Call Queue voicemail if no answer
I have the call queue setup to ring all phones simultaneously. I'd like the calls to go to voicemail if no one pick...
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Jan 4, 2023 at 10:08pm
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asked in Call Queue Members and Forwarding
If someone is a member of a call queue and they forward their line (not the call queue (mainline) number), does a call t...
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Dec 19, 2022 at 5:33pm
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asked in Call queue concern
Call queue concern:Hi Team,I received a call from customer asking when will it be available for RingCentral customers to...
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Dec 5, 2022 at 2:01pm
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asked in Get External phone number for active call in queue
I am trying to pull the phone number of an Inbound active phone number routed through a call Queue for an user. I am cu...
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Dec 5, 2022 at 10:17am
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